ELIZABETH M. FRANKLIN

2800 Kidd Ct.

Modesto, CA. 95358

209-544-0852

 

SUMMARY

 

Provisioner and Facility Designer with over 20 years of experience performing Network Provisioning for all types of facilities using Granite XNG, WebXNG and TIRKS. Skilled at populating A and Z locations, CLLI, sites, Longitude, Latitude, segments, paths and equipment. Experience in verification of data and designing DS1, DS3 and OCx level facilities. Knowledgeable of the end-to-end service deliver process to meet SLAs.

 

EXPERIENCE

 

Time Warner                                                                                                                              3/2013 to 10/2013

Granite Engineer

 

Created, revised and designed Common Language Facility (CLF) Transport Paths that are migrating to a new Router. Verified UDA’s were correct per Time Warner standards. If needed build new Site ID’s, Equipment and Customers into Granite. Created, revised and designed a variety of Common Language Circuit Identifier paths that are migrating to the new CLF. Verified the UDA’s for accuracy and Time Warner standards. Provided spreadsheets to client with completed work.

 

Verizon Wireless – Transport-Network Implementation                                          11/2009 to 2/2013

Network Circuit Provisioner

 

Processed new install and MACD orders for Ethernet, Trunking, DS1, DS3 and OC level facilities.

·         Placed orders with LEC’s and other carriers, utilizing multiple electronic ordering systems as well as manual ASRs. Track FOC.

·         Built segments and paths in Granite.

·         Verified CLLI for accuracy and completeness.

·         Interfaced with customers through lifecycle of circuit implementation.

·         Coordinated work and maintenance activities with customers, vendors and internal team members.

·         Responsible for T1, EBH, OC facilities, Trunk and E911 provisioning, XNG process, clean-up and maintenance.

·         Resolved billing issues and SMR/NWF process for the transport team.

·         Managed projects including OC48 rolls, hot cuts involving Trunk orders, EBH upgrades and installation of T1 and DS3 circuits.

·         Worked with cross functional teams comprised of resources from RF, Transport, Fixed Network and Data Engineering as well Cell and Switch Operations

·         Assisted with and responsible for clean-up of XNG reports and records, migration of circuits, identification of Low Utilization opportunities and Decommissioning of circuits. and off-loading of Engineer responsibilities.

·         Knowledge of XNG Client (Granite), NWF, Homer, Remedy, Tirks, Microsoft Applications, CTS and expert knowledge of vendor electronic ordering databases.

 

T-Mobile                                                                                                                5/2005 to 11/2009

Network Provisioner

 

Responsible for reviewing network planning information, placing ASRs and coordinating the order to completion.

·         Able to assess equipment and circuit details required to order equipment and facilities for specials and switched DS0, DS1, DS3 and OCx services.

·         Evaluated engineering data then designed paths and segments in Granite. 

·         Extensive involvement with all levels of Wireless, ILEC, CLEC and IXC organizations to drive order through completion meeting SLA.

·         After order completion verified documentation to ensure accuracy for billing.

·         Knowledge and skills with work force administration tracking as well as carrier inventory systems. Experience with Granite XNG, CTS, TCATS, Homer, and Microsoft Applications.

 

AT&T Communications                                                                                                                 1984-2005

Provisioner/Coordinator - Frame Relay, Nodal, SDN, Voice, T1.5, IBR, AVPN and Private Line Group

 

Ordered and provisioned data circuits using legacy systems including TIRKS, ACMS, SOTS, GOC, POCITS, QUIPP, OCS, BMP, ICORE AND EFMS.

·         Interpreted Engineering designs and analyzed database discrepancies.

·         Designed and issued engineering documents to operations for provisioning circuits.

·         Worked with a matrix team through all phases of data networking.

·         Researched technical information to identify and resolve problems.

·         Resolved customer problems and complaints with diplomacy and tact.

·         Supervised over 20 employees in manager's absence.

·         Gathered data necessary to handle customer requests in a timely manner.